What Riverside users report
- "Some bits that are recorded literally disappear in the editing section." (Trustpilot)
- "Sometimes we even lose the footage." (Capterra)
- An upload that took "56 HOURS to fully upload." (PolyInnovator)
- "Their customer service is nothing more than bots that don't help" and "Riverside do not offer 24 hour support nor weekend support." (Trustpilot) "Constant errors and TERRIBLE customer support." (Trustpilot)
- "The platform can be quite glitchy" (Trustpilot); "the platform itself is a bit slow and buggy." (Capterra)
Riverside's Trustpilot score is 3.8 from 544 reviews, 19% of them one star, read October 28, 2026.
Why it happens
Riverside records locally on each guest's machine and uploads the tracks afterwards. A closed laptop, a bad connection or a browser tab that dies mid-upload leaves a gap, and the gap only shows up when you open the editor. Nothing on this page can fix a recording that never finished uploading; what RealTake can do is make sure the recording you do have is never the thing that goes missing next.
How RealTake keeps your recording safe
Every recording you bring in lives in a project, with its clips next to it. You can download the original files and the transcript (.txt or .srt) at any time. Deleted recordings can be restored for 30 days. Uploads and analysis carry on while you use the rest of the app; if you disconnect, the job resumes where it stopped, and you get an email when the moments are ready and when a batch of clips is done. Rendering runs in the cloud, so your laptop is never the bottleneck. Support is answered by the founder, not a bot.
Bring the Riverside tracks that did make it: drop them in together or paste a Drive or Dropbox link and they sync by audio.
Finding moments is covered by your plan's source minutes: 60 on the free plan, then 600, 1,500 and 4,000 a month. Credits are spent only on the clips you choose to make, and you see the cost before anything renders.
Drop in your last episode and see the moments.
Free plan: 5 watermarked videos a month. No credit card.
Riverside and RealTake on keeping your footage
| RealTake | Riverside | |
|---|---|---|
| Where the recording lives | In a project, with its clips next to it | Riverside's cloud, after upload |
| Recover a deleted recording | 30 days | Not stated on its site |
| Download originals and transcript | Yes, any time (.txt / .srt) | Separate-track download hours are capped |
| If you disconnect | The job resumes where it stopped | Users report lost footage |
| Support | Answered by the founder | Users report bot-only support, no weekends |
Riverside facts from riverside.com and its public review pages, read October 28, 2026.