Customer education videos from the people who answer the questions
Your success team answers the same twelve questions every week, well, on calls nobody else hears. RealTake lets them answer each one once on camera and get back a finished video with captions, the product screen pulled in where they mention it, and a title that matches what the customer searched for.
RealTake is the AI for short form video that customer success and support teams use to turn one recorded answer into a finished how-to that retires a ticket.
- Answered once, by the expertThe person who fields the question records the answer on a phone or webcam.
- The product on screenUpload screen recordings once; mention the setting and it appears while the rep stays in frame.
- Found where customers lookPosted to YouTube, LinkedIn, Instagram and TikTok from RealTake, titled the way the question is asked.
Works in a phone browser. Nothing to install.
The question came in at 10. The video answering it posted at 10:25.
The person who owns the questions
A head of customer success, a support lead, a community manager or a solutions engineer who can hear the top ten questions in their sleep.
An onboarding flow to fix, a feature launch to explain, a help centre nobody reads and a ticket queue that proves it. Each question is a video you keep meaning to make.
Customers search YouTube and TikTok before they search your help centre. A real person answering the real question in sixty seconds beats a 2,000-word article they will not finish.
What has been stopping you
In the words of the people who own this inside a company.
“We wrote the help article. They opened a ticket anyway.”
The answer exists in text. Customers want to watch someone do it.
“My team is great on calls and frozen on camera.”
The knowledge is there. The delivery takes six takes and still looks like a hostage video.
“The product changed and the video library is a museum.”
Every how-to shows last year's UI. Updating one takes a week, so none get updated.
“Marketing owns video. We own the questions. Nothing ships.”
The people who know the answers do not have the tools; the people with the tools do not know the answers.
Why RealTake is how customer education gets made now
A person, a screen, sixty seconds
A how-to is a video of someone doing the thing.
Finished how-tos from one recording
The rep records the answer on a phone or webcam. RealTake cuts the stumbles, adds word-level captions, puts a title on screen in the first second and pulls in the screen recording where the setting is mentioned. Every step becomes a motion graphic.
Say it again, keep going
Nobody on a support team signed up to be a presenter.
Smart cuts keep the best delivery
Talk straight through; repeat a line when it comes out wrong. RealTake keeps the best delivery and drops the rest, with every cut labeled and reversible. Editor's notes come back with one thing to try next time, which is how a support rep becomes good on camera in a month.
Re-record when the product changes
A video library that cannot be updated stops being trusted.
Minutes, not a week
Re-record the answer, upload the new screen capture, and the finished video is back in minutes. Projects keep onboarding, billing and feature how-tos separate so the right one is easy to replace.
Support records, anyone posts
The team that knows the answers should be the team making the videos.
One account, any uploader
A team member uploads, reviews in the Studio and posts or schedules using the account, to YouTube, LinkedIn, Instagram and TikTok. The brand kit keeps every video on brand without marketing in the loop.
Mention the setting. The setting appears.
Screen recordings in your library are indexed by what is in them. Say “go to billing” and the billing screen comes in, with the rep cut back when the point lands.
- Captions word by word, every word editable for product terms
- Step trackers and counters from the 200+ motion graphics library
- Auto-reframe keeps the rep in frame around the b-roll
"…which is why I make everyone start with push-ups—"
What to make this quarter
Six videos that get watched because they are useful, not because they are yours.
The question we get asked most, answered
Title it the way customers type it. Post it where they search.
Your first ten minutes in the product
One video, from the rep who runs onboarding calls. Replaces a 30-slide deck.
The setting everyone misses
Show where it is, say why it matters, done. Retire three tickets a week.
What changed this week and what to do about it
Recorded the morning it ships. Finished before the first ticket.
Three ways customers use this that we did not plan
Stories without names. Customers copy each other.
Meet the person who will answer your ticket
A face for the help centre. Thirty seconds, measurable goodwill.
A help centre people watch
Every answer cut, captioned and titled, with the product on screen.
How it runs
Record
Whoever is on camera records one raw video on a phone or webcam. Talk straight through; say a line again if it comes out wrong.
Upload
In the browser, from the phone or a laptop. A team member can upload and review using the account, so the person on camera never opens an editor.
It comes back finished
Cuts, captions, b-roll, motion graphics, camera moves and sound in minutes, in the brand kit you set once. Turn on review and every video waits in the Studio for a yes.
Post or schedule
LinkedIn, TikTok, Instagram and YouTube from RealTake, now or on a schedule. Then see how each video did.
Record the first one today. It comes back finished.
Free plan: 5 watermarked videos a month. No credit card.
Which plan a team needs
Empire at $249 a month, or $149 a month billed yearly, is built for teams and agencies running volume: around 107 to 213 finished videos a month, 100 GB of footage library and the most AI-generated assets. Authority at $99 ($59 yearly) covers a company posting most working days. Every plan has every feature, including brand kits, projects per channel or client, posting and scheduling to four platforms, and the Studio. You see the cost of a video before it is made, failed renders are never charged, and you get an email before any renewal. Full details on the pricing page.
FAQs
What is the best AI tool for customer education videos?
Can it use our product screen recordings?
Our reps are not presenters. Does that matter?
Can we post to YouTube?
How do we keep the library current?
Related
Teams and companies
RealTake runs a company's short form video: staff record on a phone, a team member uploads, finished on-brand videos post or schedule to four platforms.
Read →Product demos
Talk over a screen recording and get back a finished product demo with cuts, captions and the UI as b-roll, in minutes. Re-record when the product changes.
Read →Internal training
Turn a manager's phone recording into a sixty-second training video with cuts, captions and on-screen steps, finished in minutes, posted where the team looks.
Read →The next ticket is a video you have not made yet.
Record the answer. It comes back finished.
See your first video — freeFree plan: 5 watermarked videos a month · no credit card